To exceed your expectations!
As an LV Bakery Supplies customer, you should expect nothing less than the best possible service every time you deal with one of our representatives in person or on the telephone.
Our aim is to build a long-term relationship with you. The foundation of this relationship is our Service Commitment - to anticipate and exceed your expectations. Our Service Commitment sets out the standards that our customers can expect from LV Bakery Supplies and that we demand of ourselves.
Making a difference
Whoever you are and however you contact us you have the right to a high standard of customer care.
This commitment is being used to shape the way we do business. Our staff are being trained in new standards of customer service which have been developed by listening to what you tell us.
Listening to you
We will listen closely to you and learn from what you tell us. We will make sure we understand what our different customers need, and develop our services around your expectations. We will:
- regularly ask customers for their opinions about our services
- ensure that customers help shape the services we deliver
- be honest about what we can and can’t do
- listen carefully to your feedback and learn from complaints
Investing in people
We’re proud of our staff . They are our most important resource and deliver a good service.
We recognise that we rely on our staff to deliver great customer care. We will:
- ensure our staff are trained and competent to deliver our services
- ensure our staff treat everyone as they would wish to be treated - with respect, courtesy and professionalism
- train all managers, frontline staff, and elected Members, in customer care
What can you expect from us?
You should expect a high standard of service every time you deal with us. No matter who you speak to or how you contact us you can expect us to listen, treat you with respect, and be polite, honest and helpful. For example, we will:
- respond to phone calls, letters and e-mails promptly
- always give a name and contact details
- point you in the right direction if we can't help